Problem & Context:
In January 2016, the VGH Emergency Department (ED) started a Healthy Workplace Initiative that saw several important themes emerge, one of which was professional safety. There were several incidents of some of the Staff, doctors & physicians being exposed to violence and profanity when providing care to Patients. These incidents had a tremendous negative impact on the Emergency Team at VGH and the culture that VCH was trying to uphold.
“In response, through the collaborative effort of VGH Emergency Department Professional Safety Working Group and the Workplace Health Safety & Prevention Team proposal was made for a STOP Violence poster campaign to educate patients on the issue and increase staff and physician reporting of violence in the workplace.
Although the poster campaign was one of the initiatives that come out of the collaborative effort there was a reference to the campaign that Fraser Health started at Surrey Memorial.
Role: Lead designer
Applied: UXD, IxD, Photography, Poster Design
Application: DSLR, Photoshop, Illustrator
Analysis #1: Is the FH Campaign poster message and format ideal for VGH Emergency care setting?
After a Site visit at FH Surrey Memorial Emergency and VGH Emergency, a comparison was made to identify what would work for VCH Campaign. What can we take and what can we improve or add?
- What worked and was clear from the beginning was that we had to use VCH staff, doctors and physicians for the photography. This would encourage others to participate and own this campaign.
- FH Stop Violence life-size poster was mounted on foam board with support so it would stand on its own. However, it was locked behind a glass door. Why? Was there a concern that people would kick or punch it and break it as a result?
- After speaking with the manager at the Emerge it was concluded that the space at VGH Emergency was crowded and another poster would be a hazard.
- While at Fraser health poster design advocated Staff as Champions opposing violence and encouraged patients to report violent incidents to Staff. The focus of VGH campaign was to advocate the message, then staff standing behind the message with their own personal quote and then having the organization stand behind their staff in support of the message.
- Furthermore, we did not want to encourage patients to report on other patients and cause the possibility of a conflict. Our focus was to first make it clear to patients with potential habits or determination of violence to stop it. And second, we wanted Staff to report incidents of violence if they get exposed to it. So that proper actions can be taken by a response team. This yield that we design two separate posters targeting the different audience.
Analysis #2: Where are the ideal locations to place the posters?
The decision of where a poster should be placed has to be functional and strategic. And to come up with a rationale we used touchpoint interaction: what are interactions? and where do they take place?
We identified areas of interaction between patient and staff and we also identified areas where violence happened. We looked at patient Journey and identified where they make first, second and third contact with staff. We discovered multiple waiting rooms as part of their Journey. A reflection was made that while most violence may happen during the interaction of Patient and Staff, the preventative intervention had to happen before that. Sometimes patients build frustration while waiting in one of them waiting rooms. These rooms offer an excellent opportunity to inform Patients. Posters were custom designed and printed on vinyl and mounted on walls that would not hinder the mobility of patient and staff.
Testimonial from client:
“The posters have had a positive effect,” says Lori Korchinski, patient services manager of the VGH ED. “They’re personable, but send a serious message. Staff feel validated that VCH stands behind them that violence isn’t tolerated here.” ( vch news, 2016)
For this project, I did photography and design. During the installation, I used my camera to capture stop motion which was used in the VCH news for promotion.
Spending more time on research, photography typography and overall design yield a professional successful poster campaign. – design does matter.