Performance Excellence at VCH involves a cycle of activities that a leader and their direct report engage in regularly to establish performance expectations and behaviours that will shift the organizational culture towards excellence. This...

One of our Analyst, Lori Benning, who teaches conflict resolution to managers, wanted an illustration of the stages of resolving conflict. The initial idea was to use it in her presentation workshop. But through a few short co-design processes we were able to do much...